Follow Up

Follow Up

Selling or helping?

Selling or helping?

You sent a message to a prospect.

It’s been 3 days and you haven’t heard back yet.

Should you follow up?

The Money Maker Map

A free, 33-step map for agency owners who want to grow from $100K to $1M+ (without guessing what to work on next).

The Money Maker Map

A free, 33-step map for agency owners who want to grow from $100K to $1M+ (without guessing what to work on next).

There are typically 2 reasons for no reply:

  1. They didn’t see it (spam, missed it in the inbox, etc).

  2. Your offer wasn’t a very good one to them, and they’d rather not reply than tell you.

You don’t know for sure which one it is, so which one do you assume?

Do you believe that the person you emailed is a fully-formed, mature adult?

If so, treat them like one. Fully-formed, mature adults are capable of holding their own boundaries and saying, “No thank you.”

If they haven’t said “no thank you” yet, then it’s possible that it’s the first reason. A 2026 Radicati Group study reports the average business professional receives 121 emails per day. In a poll of 1,847 readers, Android Authority reports that more than half have over 1,000 unread emails in their inbox.

Think about how many emails you actually intend to respond to but forgot about because it got buried in your inbox.

Given the lack of definitive information, you can choose the frame that suits you better.

Assume the first reason.

Follow up to see if they received it. If you don't hear back, follow up again. Backlinko reports that even a single follow-up message can boost replies by up to 66%.

If you don’t hear back after 2 follow ups, now assume it’s the second reason.

Follow up with a different offer that you think is better.

Then rinse and repeat until they say “no thank you.”

Did I just tell you to spam them for eternity?

If your desire is to sell them something, don’t do that.

But imagine you have an older relative who lives by themselves and doesn’t really watch the news or use social media. You hear a bad storm is headed toward where they live, and you want to make sure they’re safe. You call them, but they don’t pick up. You text them, but get no answer.

How many times would you keep trying?

If your desire is to sell something to a prospect, stop using their inbox as a dumping ground for your desperation.

If your desire is to help them with something they desperately need help with, then don’t give up.

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Four sentences that are hurting your outreach.

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Helping designers get their flowers.

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Dan Mall

Helping designers get their flowers.

45,601 followers

•

15,979 connections

45,100 followers

6,458 subscribers

•

79 videos

6,296 followers

•

221 posts

This site is typeset in Bueno by Rajesh Rajput, Thermal by Reset Type Studio, Mark by Hannes von Döhren and Christoph Koeberlin, Manteca by Emyself Design, and Inter by Rasmus Andersson.


This is version 6.0.49 of my personal website. Older versions: v5, v4, v3, v2 (no longer online), v1 (no longer online).


Black lives matter.

© Dan Mall Teaches 2005–2026. All rights reserved.

Made proudly in Philly. Thou shalt not steal—but feel free to remix.

Privacy policy.

Dan Mall

Helping designers get their flowers.

45,601 followers

•

15,979 connections

45,100 followers

6,458 subscribers

•

79 videos

6,296 followers

•

221 posts

This site is typeset in Bueno by Rajesh Rajput, Thermal by Reset Type Studio, Mark by Hannes von Döhren and Christoph Koeberlin, Manteca by Emyself Design, and Inter by Rasmus Andersson.


This is version 6.0.49 of my personal website. Older versions: v5, v4, v3, v2 (no longer online), v1 (no longer online).


Black lives matter.

© Dan Mall Teaches 2005–2026. All rights reserved.

Made proudly in Philly. Thou shalt not steal—but feel free to remix.

Privacy policy.

Dan Mall